ADVENTURE TECHNOLOGY PADDLES "I'D RATHER BE PADDLING" GUARANTEE
We understand the demands placed on performance gear and that sometimes stuff happens; we want to get you back on the water as fast as possible if your gear fails. Although paddle repair services are not available, we still want to resolve warranties with speed and ease. If one of our products fail within 1 year of the original purchase date due to a manufacturer defect, you can quickly receive a replacement by simply returning the product to the store that you bought it from or by contacting us directly. Paddles that fail due to a manufacturer’s defect outside of the 1 year warranty period may be replaced at a discounted price. Faulty product will be replaced and shipping fees are minimal. Products damaged as a result of normal wear and tear or abuse will not be covered. Our warranty applies only to the original purchaser of the product; proof of purchase will be required. Warranty is voided if the product has been used for commercial use or has been altered. This warranty is non-transferable.
- Year 1: warranty covers 100%, we will replace the warrantied paddle at no charge (excludes shipping)
- Year 2: warranty covers 50%, paddle may be replaced with a new paddle at a 50% discount off of MSRP
- Year 3: warranty covers 25%, paddle may be replaced with a new paddle at a 25% discount off of MSRP
Note: if a warrantied paddle is a discontinued model and no longer available, we will replace the warrantied paddle with the most equivalent model of equal value.
To initiate your warranty with us contact Customer Service at 1-888-525-2925. Before returning product you must have a Return Authorization number issued by Customer Service. Once you have your RA# you should write this number on the outside of your package. If you return your product without first obtaining a return authorization number, this may result in your package being refused or warranty being denied.
RA#: (Contact our Customer Service team to obtain your #)
575 Mauldin Rd., Suite 200
Greenville SC 29607